FAQ's

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• What’s the Earlybird Payment discount?

  What’s the Earlybird Payment discount?

  Tour Operators offer Early Payment discounts for all tours when the full tour cost is paid at least 12 or 6 months in advance. The discount amount is individual to each tour – please refer to the tour itinerary and costings for details. 

• Will I be travelling with people from other countries?

  Will I be travelling with people from other countries?

  It is quite typical to find 6-10 different nationalities on any one tour. You'll forge new friendships with other guests from Australia, America, Canada, Europe, New Zealand, South Africa, Singapore, Japan, and UK. All tours and river cruises are English guided only. 

• How many people will be on the coach with me?

  How many people will be on the coach with me?

  The numbers onboard each coach differs from one tour operator to another. Premium coach tour operators have less passengers on the coach, eg Insight have a maximum of 40 passengers per tour. If you go to the 'Tour Operators' section of our website this information is displayed for you. 

• Why is it important that I give my name as it appears on my passport when booking flights?

  Why is it important that I give my name as it appears on my passport when booking flights?

  Due to increased travel security around the world, it is now more important than ever that your airline ticket matches your first and last name exactly as it reads on your passport. Additionally, any changes to your air booking, which include spelling, could be subject to a change fee, penalties, or cancellation. 

• When will I receive my travel documents?

  When will I receive my travel documents?

  Travel documents, including any paper tickets or e-ticket itineraries and other information, are mailed to you approximately two to three weeks prior to departure from Australia, provided full payment has been received.  

• What happens to my deposits or money when my tour is advised non-operative?

  What happens to my deposits or money when my tour is advised non-operative?

  In most instances, if not all, the Tour Operator will provide a minimum of 6 weeks’ notice to give you ample time to consider our alternative offer in tour departure date, or tours that are fairly similar in duration or itinerary. In the event, alternative offers are not acceptable, the Tour Operator will refund all the deposits or money paid in advance for your tour. 

• When can I purchase optional excursions?

  When can I purchase optional excursions?

  Your Tour Director/Local Host will go through the optional excursions for purchase while you are on tour. You may choose and purchase any optional excursions at that time. A list of optional excursions will be included in your documents for review prior to departure. 

• What size is a triple room?

  What size is a triple room?

  A triple room is the same size as a twin bedded room. It will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway bed is normally used. 

• Can I request special dietary meals?

  Can I request special dietary meals?

  The meals on tour will provide you with a balanced diet and are based on local foods and menus. We can accommodate passengers who prefer a vegetarian diet and can assist with diabetic, gluten free and other medically recommended diets. Please advise at time of booking. We regret that we are unable to supply meals in accordance with strict religious requirements.  

• Are the tour departures guaranteed? What is a Definite Departure?

  Are the tour departures guaranteed? What is a Definite Departure?

  Tour operators have designated a large number of trips as Definite Departures. Look out for “Definite Departure” logo on the tour details page as they indicate definite departures. These Definite Departures are guaranteed to operate except under circumstances beyond our control. We are continually updating tours with Definite Departure status through the year to ensure that the vast majority of our departures operate as scheduled. 

• Are there any discounts or money savings offers to take advantage of?

  Are there any discounts or money savings offers to take advantage of?

  Tour Offers has a range of great savings and discounts to help you stretch your money further, including all current discounts offered by each coach touring company such as Earlybird Specials, Early Payment Discounts, Young Traveller Discounts just to name a few. All these discounts will automatically be included in your quote to achieve our best possible price.  

• Do I need Travel Insurance?

  Do I need Travel Insurance?

  Tour Offers strongly recommends that all clients have an insurance policy to ensure your peace of mind before and whilst travelling. It's important that you protect yourself in case of trip cancellation/interruption for any reason, travel/baggage delay or loss of baggage and medical expenses. Please go to our Travel Insurance section for further information. 

• How much time will I spend on the coach?

  How much time will I spend on the coach?

  Depending on the itinerary and your destinations this will vary. Longer trips will have breaks in between for passenger comfort and to view attractions in between. Time on the coach gives you the opportunity to meet new friends. All coaches are air conditioned for passenger comfort.  

• How much time will I spend at each destination?

  How much time will I spend at each destination?

  Depending on your tour, this will vary. At times you'll have the opportunity for a picture stop and talk by your tour director other times you'll have a number of hours to visit inside key attractions. On some tours you will have multiple night stays in the one destination giving you ample time to explore in your own time. 

• Do I need a passport and travel visas?

  Do I need a passport and travel visas?

  Depending on your nationality, you may need visas to enter certain countries included in your trip. You are responsible for obtaining all necessary visas prior to the departure of your trip. Consult your Tour Offers or a visa service well in advance to determine which visas you will require and how to obtain them. Important: visas can take up to six weeks to obtain and a fee is normally charged.

  Failure to obtain all necessary visas could cause you to miss part of your trip and will result in considerable expense and inconvenience. It is better to apply for ALL visas through Tour Offers or visa service before you leave home. 

• What is the difference between a tour director and a local guide? What are they like?

  What is the difference between a tour director and a local guide? What are they like?

  Your tour director will accompany you from the start to the end of your tour, educating you on the places and the history of the destination. Local guides are included in many cities to give you in-depth information on the culture, history and attractions of the city. Both Tour Director and Local Guides have a passion for travel, people and the destination and look forward to sharing their passion with you. If you chose to book either a "pre" or "post" - vacation extension, please note that your Tour Director may not escort you during this part of your vacation.